Frequently asked questions
How long does it take?
Our custom design process is tailored to each client and piece, so timelines may vary based on complexity and collaboration. For intricate designs or heirloom redesigns, additional time may be needed–but we’ll keep you informed every step of the way.
How much does it cost? Is it more expensive?
The cost of a custom piece varies depending on the complexity of the design, stones that are selected, and the level of detail involved, but we don’t charge additional fees for our design services. Whether you’re incorporating heirloom stones, choosing a unique center gem, or envisioning an intricate setting, we’ll work with you to align your vision with your budget.
Can I use heirloom stones or metal?
We love working with heirloom diamonds and gemstones – each one carries a unique and special history; there may be some limitations due to the condition or state of the pieces. We’ll carefully inspect the items you’re interested in utilizing and will determine if they are suitable to incorporate into a new design or we’ll recommend they stay intact in their current form.
What if I don’t know exactly what I want?
Our custom design process is built to guide you every step of the way. You’ll work one-on-one with a dedicated custom design specialist who will help you discover your style, refine your ideas, and bring your vision into focus. Using detailed CAD imaging, we’ll show you exactly what your piece will look like before it’s made, so you can feel confident and excited about the final design.